Shipping policy

Here is the rewritten **Shipping Policy** based on your instructions, including the updated **International Shipping** section with the $30 / Free Shipping threshold.

---

# Shipping Policy

Thank you for visiting and shopping at VIVAXIL. Following are the terms and conditions that constitute our Shipping Policy.

We partner with FedEx, UPS, DHL, and USPS to ensure your order arrives safely and on time. If your order is placed before our daily pickup, it will ship the same day. Orders placed after pickup will ship the next business day. (We do not have pickups on Saturdays or Sundays.)

---

## Domestic Shipping Policy (U.S.)

### Shipment Processing Time
All orders are processed within 2–3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

### Domestic Shipping Options

| Shipping Method | Transit Time | Cost |
|-----------------|--------------|------|
| **Economy Shipping** (via USPS, UPS, or FedEx – residential addresses only) | 10–20 days | **FREE** |
| **Standard Shipping** (via USPS Priority, UPS Ground, or FedEx Ground) | 7–11 days | **$18 USD** |

*Shipping charges for your order will be calculated and displayed at checkout.*

---

## International Shipping Policy

We ship worldwide.

### Shipping Method
All international orders are shipped via **Air Freight**, leveraging major international airports for fast and secure delivery. This method offers:
- **High speed** (7–14 days transit time)
- **High security**
- Ideal for high-value, small-volume, or time-sensitive items

### International Shipping Rates

| Order Value | Shipping Cost |
| Under $300  | $30 USD (Flat rate) |
| $300 and above | FREE Shipping|

*Delivery times and costs are calculated at checkout based on your location and order value.*

### Customs, Duties, and Taxes
Please note that international orders may be subject to import duties, taxes, and customs clearance fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping cost. We recommend checking with your local customs office for more information.

---

## Shipment to Address

Return Address:
Room 104, 1F, Building 1, No.299 Nanzhang Xinzhang Village, Qingcun Town, Fengxian District, Shanghai, 201400, China

*Note: We currently do not ship to P.O. boxes for international orders.*

---

## Shipment Confirmation & Order Tracking

You will receive a **Shipment Confirmation** email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

---

## Damages

VIVAXIL is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

**Please save all packaging materials and damaged goods before filing a claim.**

---

## Refund Policy

For detailed information about returns and refunds, please visit our **Refund Policy** page:
👉 [https://vivaxil.com/policies/refund-policy](https://vivaxil.com/policies/refund-policy)

---

If you need any adjustments or have questions, feel free to ask!