Privacy Policy

Last Updated: November 13, 2025

VIVAXIL operates this store and website, including all related information, content, features, tools, products, and services, with the aim of providing you, the customer, with a carefully curated shopping experience (the "Service"). VIVAXIL is powered by Shopify, which allows us to provide the Service to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Service, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Service, you confirm that you have read this Privacy Policy and understand the manner in which your information will be collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term "Personal Information," we mean information that identifies, relates to, describes, or can be reasonably associated with you or another individual. Personal Information does not include information that is publicly available, or information that is anonymized or de-identified, which means it cannot identify you or be reasonably associated with you. Depending on how you use the Service, your location, and as permitted or required by applicable law, we may collect or process the following categories of Personal Information, including inferences drawn from this information:

• Contact Information: Includes your name, address, billing address, shipping address, telephone number, and email address.
• Financial Information: Includes credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.
• Account Information: Includes your username, password, security questions, preferences, and general settings.
• Transaction Information: Includes the products you browse, add to your cart, add to your wishlist, or purchase, return, exchange, or cancel, and your transaction history.
• Correspondence Records: Includes information you provide when you contact us, such as content filled in when submitting a customer support inquiry.
• Device Information: Includes information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage Information: Includes information related to your use of the Service, including how and when you use or browse the Service.

Sources of Personal Information

We may collect Personal Information from the following sources:

• Directly from you: Including when you create an account, access or use the Service, contact us, or otherwise provide us with Personal Information.
• Automatically through the Service: Including information collected from your device when you use our products or services or visit our website, and information obtained through the use of cookies and similar technologies.
• From our service providers: Including when we engage them to provide specific technologies and to collect or process your Personal Information on our behalf.
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or the content of the services you use, we may use your Personal Information for the following purposes:

• Providing, Customizing, and Improving the Service. We use your Personal Information to provide the Service, including fulfilling contracts with you; processing payments; shipping orders; remembering your preferences and items of interest; sending you account-related notifications; processing purchases, returns, exchanges, or other transactions; creating, maintaining, and otherwise managing your account; arranging shipping; facilitating any returns or exchanges; supporting the posting of comments; and personalizing your shopping experience, such as recommending products related to your purchase history. This may include using your Personal Information to better customize and improve the Service.
• Marketing and Advertising. We use your Personal Information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications via email, text message, or postal mail, and displaying online advertisements for products or services on the Service or other websites based on your prior purchases, items added to your cart, and other activities on the Service.
• Security and Fraud Prevention. We use your Personal Information to verify your account; provide a secure payment and shopping experience; detect, investigate, or take action against possible fraudulent, illegal, dangerous, or malicious activity; maintain public safety; and secure our Service. If you choose to use the Service and register an account, you are responsible for keeping your account credentials safe. We strongly recommend that you do not share your username, password, or other access details with anyone else.
• Contacting You. We use your Personal Information to provide you with customer support, respond to your needs, provide efficient service, and maintain the business relationship between us.
• Legal Reasons. We use your Personal Information to comply with applicable laws or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to address or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your Personal Information to third parties for legitimate purposes, within the scope of this Privacy Policy. Such circumstances may include:

• Disclosure to Shopify, vendors, and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, shipping, and fulfillment.
• Disclosure to business and marketing partners for providing marketing services and delivering advertisements to you. For example, we partner with third-party services through Shopify to support personalized advertising based on your online activities across different merchants and websites. Our business and marketing partners will use your information according to their respective privacy statements. Depending on your location, you may have the right to request that we stop sharing your information for targeted advertising and marketing promotions based on your online activities across different merchants and websites.
• When you direct, request, or otherwise consent to us disclosing specific information to third parties, such as for product shipping, or through your use of social media widgets or log-in integrations.
• Disclosure within our affiliates or corporate group.
• In connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations, including responding to subpoenas, warrants, and similar requests, to enforce any applicable terms of service or policies, and to protect or defend the Service, our rights, and the rights of our users or others.

Relationship with Shopify

The Service is hosted by Shopify, which collects and processes Personal Information about your visit to and use of the Service to provide and improve the Service. Information you submit to the Service will be transferred to and shared with Shopify and third parties, which may be located outside your country of residence, to provide and improve the Service. Furthermore, we use certain Shopify enhancements that incorporate data and information derived from your interactions with our store, other merchants, and Shopify, to help protect, develop, and improve our business. To provide these enhancements, Shopify may use the Personal Information we collect about your interactions with our store, other merchants, and Shopify. In these cases, Shopify acts as the processor of your Personal Information, including responding to your requests to exercise your rights regarding the use of Personal Information for the purposes mentioned above.

For more details on how Shopify uses your Personal Information and any rights you may have, please visit the Shopify Consumer Privacy Policy. Depending on your location, you may also exercise certain rights regarding your Personal Information through the Shopify Privacy Portal.

Third-Party Websites and Links

The Service may provide links to websites or other online platforms operated by third parties. If you visit these websites, which are not affiliated with or controlled by us, you should review their privacy and security policies and other terms of service. We do not guarantee or assume responsibility for the privacy or security of such websites, including the accuracy, completeness, or reliability of their information. Information you provide on public or semi-public platforms, including information you share on third-party social networking platforms, may also be viewable by other users of the Service or users of those third-party platforms. Our provision of such links does not in itself imply our endorsement of the content of such platforms or their owners or operators, unless otherwise stated in the Service.

Children's Data

The Service is not intended for children, and we do not knowingly collect any Personal Information from minors in your jurisdiction. If you are a parent or guardian and discover that your child has provided us with Personal Information, please contact us using the contact information provided below to request deletion of the relevant information. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) the Personal Information of minors under 16 years of age.

Information Security and Retention

Please note that no security measures are foolproof or impenetrable, and we cannot guarantee absolute security. Furthermore, any information you send to us may not be secure during transit. We recommend that you do not send us sensitive or confidential information through insecure channels.

The duration for which your Personal Information is retained depends on various factors, such as whether the information is needed to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on your location, you may have some or all of the following rights regarding your Personal Information. However, these rights are not absolute, may only apply in certain circumstances, and we may deny your request where permitted by law.

• Right to Access or Know. You have the right to request access to the Personal Information we hold about you.
• Right to Deletion. You may have the right to request that we delete the Personal Information we maintain about you.
• Right to Correction. You may have the right to request that we correct inaccurate Personal Information we maintain about you.
• Right to Data Portability. In specific circumstances and subject to certain exceptions, you may have the right to obtain a copy of the Personal Information we hold about you and request that we transfer it to a third party.
• Right to Opt Out of Selling or Sharing for Targeted Advertising. Depending on your location, you may have the right to opt out of the "sale" or "sharing" of your Personal Information, or to object to the processing of your Personal Information for "targeted advertising" as defined in applicable privacy laws. You may exercise this right by contacting us at marketing@vivaxil.com. If you visit our website with the Global Privacy Control opt-out preference signal enabled, we will automatically treat this as an opt-out request for the device and browser you use to access the website, based on your location. For more information about the Global Privacy Control, please visit globalprivacycontrol.org. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that your web browser or device may send.
• Managing Communication Preferences. We may send you promotional emails, and you can stop receiving such messages at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as notifications related to your account or orders.

You can exercise any of the above rights by contacting us through the contact information provided below. For more information on how Shopify uses your Personal Information and any rights you may have, including rights related to data processed by Shopify, please visit the Shopify Privacy Center.

We will not discriminate against you for exercising any of the above rights. As permitted or required by applicable law, we may need to verify your identity before processing your request. Pursuant to applicable law, you may designate an authorized agent to make a request to exercise your rights on your behalf. Before accepting a request from an agent, we will require the agent to provide documentation proving your authorization to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have concerns about how we handle your Personal Information, please contact us using the contact information provided below. Depending on your location, you may have the right to appeal our decision, which you can do by contacting us or by submitting a complaint to your local data protection supervisory authority.

International Transfers

Please be aware that we may transfer, store, and process your Personal Information outside of your country of residence.

If we transfer your Personal Information outside the European Economic Area or the United Kingdom, unless the country receiving the data has been deemed to provide an adequate level of data protection, we will use recognized data transfer mechanisms, such as Standard Contractual Clauses issued by the European Commission or any equivalent contract issued by the relevant competent authority in the UK.

Changes to This Privacy Policy

This Privacy Policy will be updated from time to time to reflect changes in our privacy practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and provide appropriate notice as required by applicable law.

Contact Information

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any rights you may have, please contact us:

Phone: +86 13122345897
Email: marketing@vivaxil.com
Business Address: Qingcunzhen, Fengxian District, Shanghai 201414, China